By placing an order with Xenon Supplies you agree with our terms and conditions detailed below.
Xenon Supplies tries to ensure that all information on our web site is correct. However, we cannot be responsible for the use of the information given. To our knowledge, no viruses are present on any Xenon Supplies web servers, but in the unlikely event that a virus is present, we cannot be responsible for the effects. Use of this web site is at the users risk and discretion.
Xenon Supplies will not send un-solicited email to any customers that use the web site without their prior consent. Nor will Xenon Supplies sell any customer email addresses to a third party. By placing an order with Xenon Supplies, you agree to the terms and conditions stated. Transactions are governed by British Law, and any dispute in transactions will be settled by British Law.
All information on this web site is copyright of Xenon Supplies, unless stated. Xenon Supplies aims to deliver all orders within the delivery times set out in our Help section.
All images are for illustration only.
Free gift promotions
A minority of our customers have in the past abused our free gift promotions. Free gift promotions are offered as a gesture of goodwill but are expensive to fund, therefore it is essential we have rules in place to ensure these promotions remain affordable and that we continue to be able to offer them to our customers.
We retain to the right to cancel any order at any time. If payment has been made, we aim to deliver a full refund within 7 days. Stock ranges on this website may be changed or amended at any time, without prior notice. If you have paid for a product which we no longer stock, you will be given a full refund, which will be delivered within 7 days.
If you wish to return a product, you must do so within 14 days of purchase. Shipping back to Xenon Supplies is the responsibilty of the customer. The product must be in good condition and in its original packaging. The customer should ensure that the goods remain in a satisfactory condition to ensure they are acceptable should they need to be returned.
Xenon Gas Discharge Lamps should only be fitted by qualified persons - due to the voltages involved with this equipment. Packaging of products may vary to avoid damage in transit.
If you are claiming a refund you must first inform Xenon Supplies. No refunds will be accepted without prior notification. A full refund can be claimed if you return the product within 14 days of purchase, and the refund will be made directly to your credit card within 4 weeks. These terms and conditions do not affect your statutory rights as a consumer.
Any returns which do not require exchange may, at our discretion, be subject to a restocking fee of up to £3 to cover the postage of the products to you and the administration of your order and return. With all returns, to be entitled to a full refund, products must be in an 'as new' condition and all free gifts must also be returned unless otherwise agreed.
Information supplied on our Bulb Finder is a guide and Xenon Supplies will accept no liability for any mistakes or omissions detailed in this information. The Bulb Finder facility is also for exclusive use of Xenon Supplies customers and must not be used via any other web sites.
Registered office:
Xenon Supplies (a trading name of Network Brands Ltd)
Aysgarth House
Aysgarth Drive
Wakefield
United Kingdom
WF2 8UG
Company number: 4246392
VAT number: 772 8714 95
